Communicating
Definition |
I Communicate when I send or receive messages with other people through a certain medium in order to relay information.
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Criteria |
Discernment: Knowing who it is that I am sending the information to and how to properly display it
Knowledge: I must know about what is being sent and received from both parties Feedback: A response from the receiver to the sender to show that the information was properly received |
Life Examples
Under Promise, Over Deliver
Right out of college I worked in car sales for Sewell Automotive, a company that prides itself in excellent customer service. In training, I learned communicating reasonable expectations lays the ground work for a positive interaction. A very simple way to do that is to under promise and over deliver. If I was sitting at my desk with a customer who was waiting to go back to the finance department, I would tell them that it might take about thirty minutes, when I knew in my head it only needed to take fifteen. So, when the finance manager came up to the front twenty minutes later, they were pleasantly surprised that he was ten minutes early, instead of disappointed in him for being five minutes late. I continue to utilize this skill in both my personal life and my current role at KE Andrews, in everything from communicating with co-workers to discussing values with county appraisers.
Right out of college I worked in car sales for Sewell Automotive, a company that prides itself in excellent customer service. In training, I learned communicating reasonable expectations lays the ground work for a positive interaction. A very simple way to do that is to under promise and over deliver. If I was sitting at my desk with a customer who was waiting to go back to the finance department, I would tell them that it might take about thirty minutes, when I knew in my head it only needed to take fifteen. So, when the finance manager came up to the front twenty minutes later, they were pleasantly surprised that he was ten minutes early, instead of disappointed in him for being five minutes late. I continue to utilize this skill in both my personal life and my current role at KE Andrews, in everything from communicating with co-workers to discussing values with county appraisers.
Working On Student Body President Campaigns
My sophomore and junior year in college I was involved with two Student Body Presidential Campaigns, for Richmond Howard and Garrett Nerren. Through these campaigns I was provided with many opportunities to be put in front of people and tell them about the candidates and their policies. Most of these speaking arrangements could be closely related to an elevator pitch, given that they were introductory announcements at student organizations. This experience helped me develop my confidence in public presenting and also a composure in front of people I do not know. Most of the speeches were laid out with what we wanted to communicate to the crowd, but there was still much room for interpretation of the information on my part. I believe that effectively presented the candidates I was representing in a positive manor, and learned that talking in front of people is something I enjoy very much.
My sophomore and junior year in college I was involved with two Student Body Presidential Campaigns, for Richmond Howard and Garrett Nerren. Through these campaigns I was provided with many opportunities to be put in front of people and tell them about the candidates and their policies. Most of these speaking arrangements could be closely related to an elevator pitch, given that they were introductory announcements at student organizations. This experience helped me develop my confidence in public presenting and also a composure in front of people I do not know. Most of the speeches were laid out with what we wanted to communicate to the crowd, but there was still much room for interpretation of the information on my part. I believe that effectively presented the candidates I was representing in a positive manor, and learned that talking in front of people is something I enjoy very much.